Site Information

 Loading... Please wait...
BHC BHC
 

Shipping Rates and Information

What's the deal with your $7.95 Flat Rate Shipping Offer?

Save money on shipping with our flat shipping rate offer of $7.95 for any regular order. (Orders over $150 receive FREE Shipping!)

Add as many products to your shopping cart as you want, we won't penalize you for buying more by charging you high shipping fees! Don't worry about long delays in order processing, we still process your order as quickly as possible and ship your order in a timely manner. Most orders ship within 1 business day. View delivery estimate chart.

Details for Flat Rate Shipping

  • Orders will be shipped via our choice of shipping carriers.
  • Applies to all 50 US states, including Alaska and Hawaii.
  • Generally the slowest shipping method.
  • Applies to a single shipping address only.

  Note - The shipping address used for our flat rate shipping method must be serviceable by both UPS and USPS (if not, please let us know).

What's the deal with your Free Shipping Offer?

We enjoy giving free shipping to clients that spend over $150 on our beeswax candles and accessories. Simply add products to your shopping cart until the cost is $150 or over and we'll offer you free shipping to anywhere in the United States. It's really that easy!

  • Orders that choose free shipping will be shipped via ground*. (No PO Boxes Please!)
  • * Free shipping to Alaska or Hawaii will be shipped via USPS Parcel Post, so a PO Box works fine for those states.
  • Free shipping applies to a single order and a single shipping address.

  Note - If you need your beeswax candles in a hurry our Free Shipping offer will not be your fastest shipping method as orders ship ground.

How do I calculate my shipping cost?

  • Add the items you want to the shopping cart, which takes you automatically to the Shopping Cart page.
  • On the Shopping Cart page click the Estimate Shipping & Tax link to open the shipping calculator.
  • Select your State, and enter your shipping Zip Code.
  • Click the 'Estimate Shipping & Tax' button to enable the Shipping Rates to display.

  Note - You do not need to register for an account to see shipping costs. Shipping costs are shown before you "checkout" or enter any payment information.

What shipping methods do you offer?

  • $7.95 Flat Rate - our most popular economy shipping rate.
  • USPS Priority Mail - ships to most places in 1-3 business days.
  • UPS Ground - usually our most affordable rate for larger orders.
  • UPS 3 Day Select - ordered placed by 10am PST arrive in 3 business days.
  • UPS 2 Day Air - ordered placed by 10am PST arrive in 2 business days.

How long does it take before you ship my order?

Shipping your order as soon as possible is very important to us. We ship orders every weekday, excluding most US holidays. Typically if you place your order before 10:00 AM PST it will ship the same day, otherwise it ships the next business day. During the fall holiday season your may take longer than normal to process. If there is an issue of any kind, you will be notified via e-mail or telephone. View delivery estimate chart.

How do I know when my order has shipped?

Once your order has been shipped from our facility you will be emailed a shipping notice, which includes a tracking number if available.

You may also track your package via our website:

  • Click the "My Account" link at the top right hand side of our site. (You'll be asked to log in, if you aren't already.)
  • On the "My Account" page, click the "View Order Status" link to display your orders.
  • Click the "View Order Details" button next to the order you wish to track.

About Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, you will be issued a full refund for the products. We do not refund shipping charges for returned packages. We are charged for shipping costs on packages returned to us, you are not charged this return shipping fee.

Orders that are returned to us as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, please place a new order on our website with an updated shipping address.

  Please ensure the shipping address is complete, including any specific numbering (Apt #, Suite #, etc).

About missing / damaged items:

Claims for damaged/missing items must be made within 7 days from receiving your order. Please contact us.

How can I request an overnight shipping method?

Unfortunately we are unable to offer overnight shipping. Our facility's rural location prevents delivery trucks from returning to base timely enough to meet their overnight shipping deadlines. We apologize for any inconvenience this may cause.

Do you ship to APO / FPO? (Army Post Office / Fleet Post Office)

We sure do! Please place your order online as normal and select the USPS Priority Mail shipping method. Sorry, our flat rate shipping and free shipping offers do not apply to orders shipped to APO/FPO.

Please remember military addresses must show the grade, full name with middle name or initial, and PSC number, unit number, or ship name. Replace the city name with "APO " or "FPO," and the state with "AA," "AE," or "AP," and use a special ZIP Code. All APO / FPO shipments must be made by using the United States Post Office (USPS).

Do you ship outside of the Internationally (i.e. outside of the United States)?

No. Unfortunately we are unable to ship outside of the United States. We no longer ship to Canada as internationally shipping rates have become unbearably high.

Notes about packing lists, order receipts, and gift orders.

A packing list is included with each order. This packing list only lists the contents of the order and your gift note if applicable; no pricing information is shown.

Your order receipt will be emailed to you; this receipt does show all pricing information.

Does my package require a signature?

If your order total is over $350, yes. Otherwise no signature is needed for delivery.

Is it ok to ship my beeswax candles in hot/cold weather?

Yes, beeswax is very resilient. We've shipped all over the US without any issues. We've shipped our beeswax candles to the hot summer states (California, Arizona, Texas, etc) in the middle of summer and to the cold winter states (Minnesota, New York, etc) in the middle of winter. Rest assured your beeswax candles will be delivered perfectly intact regardless of the weather.