Returns
Here's some things you DO NOT get with our super simple, no hassle returns:
- You do not pay any "restocking" fees. You get a 100% refund for the products you return.
- You do not get "store credit". You get real cash refunded to your credit card. We don't force you to buy from us again just because you make a return.
- You do not have to wait a long time to get your refund. Some companies drag their feet, hoping you'll forget about your refund. Their philosophy is that if you don't bother them, you don't get a refund. We're not that way. Within a day or two of receiving your return, we'll credit your credit card and it usually "posts" (shows up on your account) a couple of days later.
- You do not have to call for a RMA (Return Merchandise Authorization). Not only is it a hassle for you, but some companies like to use this phone call to convince you to keep the products and even sell you more! You don't have to call us at all to make a return.
Here's some tips to help make your returns easy:
- If you still have the box your order arrived in, please use that for the return. Our shipping department packages all orders with care, so your return will be safest in it's original shipping box.
- Please include your invoice with your return - either the one that arrived in your box or the one that arrived in your email. This allows us to refund your money right away.
- When returning glassware or stoneware, please pack with care!
- You will get a 100% refund for the products. In cases where the product is defective we'll also refund any shipping charges.
Using the carrier of your preference (USPS, UPS, Fed Ex, or DHL) please send to:
- Returns: Bee Hive Candles, Inc.
8582 Tilbury Rd
Maple Falls WA 98266
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